Privacy Policy

This Privacy Policy ("Privacy Policy") is an integral part of the PrepLab End-User Terms of Service and, where applicable, the Merchant Terms and Conditions (collectively, the "Terms").

This Privacy Policy governs the processing of information by LiteWorks LLC, doing business as PrepLab ("PrepLab," "we," "us," or "our") when you:

• Use our platform or Services;
• Subscribe to our offerings;
• Interact with our website; or
• Otherwise engage with PrepLab.

Any capitalized terms not defined here have the meaning assigned in the Terms.

We may update this Privacy Policy from time to time. Material changes will be posted on our website or communicated to you where required by law.

1. Applicability

This Privacy Policy applies to data collected from:

• Visitors: Individuals browsing our website.
• Subscribers / End Users: Individuals accessing or subscribing to PrepLab Services.
• Merchants / Business Users: If applicable, business customers using PrepLab's services.

All categories above may be referred to as "you."

2. Additional Policies

If you are a resident of California, please also review our CCPA Notice.

Depending on your location, additional privacy rights may apply under:

• GDPR (European Economic Area)
• UK GDPR
• U.S. state privacy laws

3. Contact Details of the Controller

LiteWorks LLC
7548 Preston Rd STE 141 PMB 1085
Frisco, TX 75034
United States

For privacy-related inquiries, contact:

Email: support@preplab.com

4. What Data We Collect and Why

We may collect the following categories of data:

A. Non-Personal Data

Non-identifiable or aggregated information such as:

• Browser type
• Device type
• Operating system
• Access times
• Navigation patterns
• Language preferences

This information helps us improve and optimize our Services.

B. Personal Data

Personal Data means information that identifies or may reasonably identify an individual, including:

• Name
• Email address
• Phone number
• Billing information
• IP address
• Account credentials
• Subscription information
• Usage data
• Communication records

C. Purpose of Processing

We process Personal Data for purposes including:

• Providing and maintaining the Services
• Processing subscriptions and payments
• Managing accounts
• Customer support
• Sending service-related communications
• Improving functionality and user experience
• Complying with legal obligations
• Preventing fraud, abuse, or misuse
• Enforcing our Terms

Processing activities may include collection, storage, use, disclosure, and deletion.

5. How We Collect Information

We collect information in the following ways:

A. Automatically

Through:

• Cookies
• Analytics tools
• Log files
• Tracking technologies

B. Directly From You

When you:

• Register an account
• Subscribe
• Contact customer support
• Submit forms

C. From Third Parties

We may receive limited information from:

• Payment processors
• Analytics providers
• Service providers supporting platform functionality

6. Data Sharing

We share Personal Data only as necessary to operate the Services, including with:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support tools
• IT and infrastructure providers

All service providers are contractually required to:

• Safeguard Personal Data
• Use it only for specified purposes
• Comply with applicable data protection laws

We do not sell Personal Data for monetary compensation.

7. Cookies

We use cookies and similar technologies to:

• Enable essential site functionality
• Analyze site performance
• Remember user preferences
• Improve user experience

Types of cookies may include:

• Essential cookies
• Analytics cookies
• Performance cookies
• Advertising cookies (if applicable)

You can manage cookie settings through your browser.

More information about cookies can be found at:
www.allaboutcookies.org

8. Background or Credit Checks (If Applicable)

If certain Services require identity verification or risk assessment, PrepLab may conduct background or credit checks through authorized third-party providers, where permitted by law.

You agree to cooperate with any lawful verification processes required to provide the Services.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your Personal Data
• Request correction
• Request deletion
• Request data portability
• Object to certain processing
• Opt out of sale or sharing (where applicable)
• Limit use of sensitive personal information

You may exercise your rights by submitting a Data Subject Request (DSR) form or contacting:

support@preplab.com

We may request identity verification before processing your request.

If we deny your request, we will explain the reason and inform you of any right to appeal.

10. Data Retention

We retain Personal Data only as long as necessary for:

• Providing the Services
• Meeting legal obligations
• Resolving disputes
• Enforcing agreements

When no longer required, data will be securely deleted or anonymized.

11. Security

We implement administrative, technical, and organizational safeguards to protect Personal Data from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the United States.

Where required, we use appropriate safeguards for international data transfers.

13. Children's Privacy

PrepLab Services are not intended for individuals under 18 years of age.

We do not knowingly collect Personal Data from minors. If you believe a minor has provided information, please contact:

support@preplab.com

14. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be posted on our website with a revised "Last Updated" date.

Continued use of the Services after updates constitutes acceptance of the revised Policy.